FAQ

SHIPPING & PAYMENT INFORMATION

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept most major credit cards such as Visa, MasterCard, American Express, and Discover or payments through PayPal.

WHEN WILL MY ORDER SHIP?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3 PM CET will not be shipped out until the next business day. If you order after 3 PM CET on a Friday, your order will likely be shipped out on the following Monday.

CAN I TRACK MY ORDER?
Yes, once your package has left our warehouse, you will receive a shipping confirmation email containing your tracking number.

CAN I PAY IN MY LOCAL CURRENCY?
All orders are processed in Euros (EUR). If you are buying from overseas then your bank will automatically convert this into your currency.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
We cover duties and taxes for shipments to all countries. You will not have to pay additional fees beyond the product price.

ORDER INFORMATION & CONCERNS

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

MY ORDER STATUS SAYS "UNFULFILLED". WHAT DOES THAT MEAN?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

WHY WAS MY ORDER CANCELLED?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a PayPal account. If you do not have PayPal, you can easily sign up at www.paypal.com

PRODUCT SPECIFICATIONS & WARRANTY

WHAT TYPE OF MOVEMENT IS USED?
All our watches contain a quartz Ronda 762 movement, manufactured in Switzerland.

ARE DEVOUR WATCHES WATERPROOF?
Devour watches are 5 ATM water resistant. This means that the watch is suitable for everyday use (splash/rain resistant). The watch is not suitable for showering, swimming, snorkeling and water related work. Damages caused under these circumstances are not covered by the warranty.

WHAT TYPE OF LEATHER IS USED?
Our leather straps are made of genuine cow-hide leather.

WHAT IS THE GLASS MADE OF?
The glass we use for our watches is a flat sapphire crystal.

IS THERE A WARRANTY?
Devour has a limited warranty that covers manufacturer's defects for one year after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized Devour dealer.

OTHER INFORMATION

WHAT IS YOUR RETURN/EXCHANGE POLICY?
You can read about our policy here.

HOW DO I BECOME A DEVOUR RESELLER? DO YOU HAVE ANY AUTHORIZED RESELLERS?
While we appreciate that you want to be a reseller of Devour, we do not currently have any reseller or wholesale program. Please email us at wholesale@devourwatches.com and we may get back to you when we decide to go down that path!

GENERAL INQUIRIES
info@devourwatches.com
hello@devourwatches.com

RETURNS
returns@devourwatches.com

SOCIAL MEDIA/PROMOTION COLLABORATION ENQUIRIES
collabs@devourwatches.com

If you have any other questions, please do not hesitate to contact us.